FAQ


What is your return policy? All sales are final. 

What do I do if my item arrives damaged or defective? Email info@incendiobeauty.com within 15 days of your order. In your email, please attach a photo of the defective product. Include your order number and full name. 

Are your products tested on animals? No, only willing humans! All products are cruelty free.

Do you ship internationally? Yes!

How much is shipping? All US orders have a flat rate shipping and handling fee of $4 . All international orders have a flat rate shipping of $15, Mexico $13, Canada $12.

How long will it take to receive my package? We ship via the USPS and orders can take up to 5-8 days, domestically. Tracking information will be available for all US orders. International will vary based on customs.